I had never been to the Drum Room and had heard nice things about it. Of course the Drum sign is an absolutely essential selling point, but I found the interior to be surprisingly modern, and completley lacking in old school charm. This was actually fine since the hotel itself offers plenty of that, including a cute archival display of old hotel relics like china, room keys and photos.
Unfortunately, the service during my visit was absolutely abominable. I’m not a bad diner mind you. I typically give every server the benefit of the doubt. I;ve waited tables and I know it sucks. I know what it’s like to be busy. But this shit was ridiculous. No one was rude, just oblivious and uncommunicative. My co-diner and I stood for about 15 minutes before anyone acknowledged that we were waiting for a table. Finally we were sat and given water and the made to wait at least 20 minutes for a server to pay attention to us. I was sucking ice cubes at that point and had changed my mind about what I wanted to order at least 5 times.
The waitress was extremely friendly and apologetic when she finally noticed us, but the offenses continued. After bringing drinks and taking our orders, we never saw her again. I was hoping for a refill on my $2.50 coke in an 8oz glass full of ice, but was never offered one. The food was excellent and reasonably priced for a fancy joint. Sandwiches run from 7-12 bucks. Add in 2.50 for your drink and a small tip for shitty service and there you have it.
I was very disappointed because when I go to a nice place, I am prepared to pay more. But for that money I expect better food and better service. The staff in the Drum Room had no idea what they were doing. A guy across from us got a free meal and an apology from the chef because they screwed something up pretty bad with him. I would have been happier if they completely ignored us so at least I wouldn’t have to pay for such a mediocre experience. But oh well.